Refund Policy

Version 1.1 · Effective TBD — launch date

We want you to pay only for software that works for you. This policy explains when you can get your money back.

Contents

1. 14-day money-back guarantee
2. Renewals
3. Cancelling
4. When we refund on our own initiative
5. Product-specific rules
6. How to ask for a refund
7. Your legal rights

1. 14-day money-back guarantee

If PriceMyWash isn't right for you, ask for a refund within 14 days of your first payment for a plan and we will refund that payment in full. No reason is needed. This applies to monthly and yearly plans, and once per customer.

2. Renewals

• Monthly renewals are not refundable. Cancel before the renewal date to avoid the next charge.
• Yearly renewals can be refunded in full if you ask within 14 days of the renewal date. We email you a reminder 7 days before each yearly renewal.
• If we charged you by mistake (for example, twice for the same period, or after you cancelled), we refund the incorrect charge in full, whenever you notice it.

3. Cancelling

You can cancel at any time in the billing section of your account, or via the link in your Paddle receipt. You keep access until the end of the period you paid for. Cancelling doesn't by itself trigger a refund; ask for one if you are within the windows above.

4. When we refund on our own initiative

We refund prepaid fees for the unused part of your period if:

• we stop providing the service, or remove a core feature of your plan (Terms, sections 11 and 12);
• a change to a connected third-party system makes a core feature permanently impossible (Terms, section 7); or
• you cancel because you don't accept a material change to our Terms (Terms, section 18).

We don't refund if we close an account because of a serious breach of our Terms (for example abuse or fraud).

5. Product-specific rules

• Free plan. The free plan has no charge and needs no payment details.
• Solo trial. There is no trial at sign-up: you start on the free plan. Upgrading to Solo starts a 14-day free trial. Paddle takes your card at checkout and charges it when the trial ends; cancel before then from your billing page and nothing is charged.
• Founding plan (prepaid, first year). The founding prepayment is fully refundable until 30 April 2027, for any reason. After that date the yearly rules in section 2 apply to renewals.
• Winter pause. Switching to the pause plan takes effect at your next renewal; the difference for the current period is not refunded.

6. How to ask for a refund

Email support@pricemywash.com from your account email with your Paddle order number (it's on your receipt), or use the "Request refund" link in the Paddle receipt email. Our orders are processed by Paddle.com, our reseller and Merchant of Record, so the refund is issued by Paddle to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank. Sales tax or VAT is refunded with the payment.

7. Your legal rights

This policy doesn't limit any rights you have under the consumer-protection law of your country that can't be excluded. PriceMyWash is sold to businesses, but if you are a consumer in the EU, UK or another country that gives a statutory right of withdrawal, you keep that right; the 14-day guarantee above is designed to cover it. Paddle's Refund Policy and Buyer Terms also apply to your purchase.